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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Garlon Mims

Garlon Mims

August 9, 2024

5  out of  5
rating by Garlon Mims
"I have had insurance with State Farm, Copperas Cove Texas for over 6 years. Richard Vincent has been an outstanding agent always taken care of my needs. Very concerned for his customers. Chavohn Foley provides excellent customer service. I recently filed a claim, hit a deer with my truck in Wyoming. Called her and she walked me through the steps to start my claim. The best insurance agent and customer service/ support personnel I have ever experienced. Garlon Mims"
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Doris Mcdonald

August 7, 2024

5  out of  5
rating by Doris Mcdonald
"Answered all of my questions. I was fully informed!, when I got off of the phone! Very helpful!"
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Garrett Gay

July 11, 2024

5  out of  5
rating by Garrett Gay
"I have helped a few of Mr. Vincent’s clients with their roofing needs, every time he is brought up in conversation they never fail to compliment his conscious and caring attitude. Highly recommended Mr. Vincent to anyone looking for a honest and thorough insurance experience!"
We responded:
"Thank you Garrett, for going above and beyond for our customers. "
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Anna Vazquez

April 12, 2024

5  out of  5
rating by Anna Vazquez
"Great customer service and very helpful"
We responded:
"Thank you for the kind review, Anna. "
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leslie smith

March 19, 2024

5  out of  5
rating by leslie smith
"Richard and his crew are great. Like a good neighbor is for real here."
We responded:
"Les, Thank you. Your continued business, and friendship means a lot to us."
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terri mathews

August 4, 2022

5  out of  5
rating by terri mathews
"I have been with State Farm since the mid 80's and with Richard Vincent for the last 20 years. If there was ever a problem or an issue that came up, Richard is and was always there to help out. He is a Great agent! 😊 and I appreciate Chavohn as well, with all the help that I've needed over the last 10 years that she has been there too! 😊👍🏻 Really great agency!!"
Profile photo of Tabitha Smith

Tabitha Smith

August 3, 2022

5  out of  5
rating by Tabitha Smith
"This a very helpful and professional office. Over the years they have always been consistent with great customer service. I would like to add that Chavohn has been with this office for many years and does an amazing job. Check them out for great rates and excellent service!"
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Linda Schneider

August 3, 2022

5  out of  5
rating by Linda Schneider
"Richard Vincent has held my accounts for over 20years and I am very satisfied with the customer service received by the staff. I would like to extend my gratitude to Chavon Foley for always making it easy and simple with all my policy needs. She is one of the biggest Assets State Farm has and deserves as many promotions that she can be given."
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Kim Wakeland

August 3, 2022

5  out of  5
rating by Kim Wakeland
"Chavohn provided exceptional service, explained policies and answered all questions we had. Would definitely recommend."
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Ali Thompson

April 6, 2022

5  out of  5
rating by Ali Thompson
"Richard is an outstanding insurance agent. He is kind and truly cares about all of his customers."
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Deborah Sniggs

April 6, 2022

1  out of  5
rating by Deborah Sniggs
"HORRIBLE SERVICE!!!! Would not recommend this agency. I have left messages twice and still no one has called me. Their website says they open at 8:30 and I tried calling at 8:55 and no one is there."
We responded:
"Deborah, I apologize you did not receive a call back. Your kind parents have been customers of ours for well over 20 years and obviously, this is not the service they would expect. We do open our lobby at 8:30 AM but, our phones do not un-forward until 9 AM each morning. Again I hope we can serve you better going forward. Please feel free to call me to discuss whatever concern you may have."
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Tx Agent

November 13, 2019

5  out of  5
rating by Tx Agent
"Great place to do business."
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Adam Matlock

August 5, 2019

1  out of  5
rating by Adam Matlock
"They don't return phone calls"
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Harold I Barker

January 4, 2019

5  out of  5
rating by Harold I Barker
"Outstanding service and support when needed"
Profile photo of Shea Dow

Shea Dow

December 1, 2017

5  out of  5
rating by Shea Dow
"Enjoyed my opportunity meeting Richard! Very knowledgeable about the company and insurance industry! Anyone in the market looking for any type of insurance should give him a visit!"